Document Imaging Solutions

Hardware & Software | Consulting | Support Services | Backfile Services

Pre-sale Support Services

Prior to specification of any imaging system, our team can perform a collective number of studies in order to derive an overall "sizing" analysis.

"Sizing" Analysis

Cost/benefit study: to project ultimate savings derived.

Systems integration study: to determine requirements for assimilation of imaging technology with current systems.

Process re-engineering study: to outline organization process changes and enhancements with system installation.

Facilities management study: to ascertain location and logistical requirements.

Impact analysis study: to derive a plan for "human" assimilation with the system.

Work measurements study: to ascertain current productivity levels.

Process standardization study.

TOPP study (Technology, Organization, People, Process): to explore and estimate effects prior to introducing organization change by way of imaging.

PIP study (Productivity Improvement Program): to systematically analyze and evaluate existing organizational efficiency and productivity.

PSP study (Process Standardization Program): to structure ways to improve quality and productivity.

Post-sale Support Services

Prior to system implementation, a comprehensive 12-step timeline-based plan is derived to guide you in addition to providing a valuable "process evaluation" mechanism to monitor the implementation process and guidelines for post-installation training and support.

12-Step Implementation Plan

STEP 1 Orientation - development of management and reporting procedures; establishment of tools and infrastructure for formal and informal communications between you and CCSI/ImageIN™; definition of roles and responsibilities of the overall implementation team; finalization of timelines and milestones.

STEP 2 Process Definition - define business procedures and other critical functions; document and understand all paper flows and exception handling, all process variations, all process bottlenecks, all operational inefficiencies and organizational effectiveness.

STEP 3 Solidify user awareness and comfort level with imaging.

STEP 4 Requirements finalization - define all user screens, all systems administration functions and all system interface requirements between related systems.

STEP 5 Definition of all imaging/client system interfaces.

STEP 6 Construct all program enhancements and user-defined customization.

STEP 7 System Integration and Testing - integrate and test the proper functionality of the system.

STEP 8 Site Preparation ensure that site is prepared to accept system.

STEP 9 Install system and bring "on-line".

STEP 10 Site Acceptance - you perform tests to verify that the system meets specifications.

STEP 11 End-user training is initiated.

STEP 12 On-site support is provided for designated system administrator to ensure proper use of system.

Legendary, On-Going Support

Remember, our focus is in assisting organizations to meet their Imaging and Document Management objectives. Our entire reputation rides on our ability to deliver on mutually derived plans and objectives. That's why we maintain a large, technically astute technical help desk and support staff.

So rest assured, we'll be there to help when you need us.